{"store":{"baseInfo":{"podcastTitle":"RDH Magazine Podcast","slug":"rdhmagazinepodcast","podcastDescription":"RDH Magazine Podcast is the community of voices you love from RDH Magazine, brought to your podcast feed every week. You can expect to gain education and have the RDH Magazine community in your ears to complement the content you enjoy online and in print each month.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15472152/MicrosoftTeams-image.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15472152/MicrosoftTeams-image_1200x628.jpg?s=cb0572d68ee467939d6eedb2cf17a94b&e=png","podcastUrl":"https://rdhmagazinepodcast.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/rdhmagazinepodcast/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pu/pbblog-fj4yr-ec1618","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":17,"gmtAdjustment":"GMT-04:00","useDaylightTime":1,"value":-4,"text":"(GMT-04:00) Atlantic Time (Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Halifax"},"podcastDownloads":null,"totalEpisodes":218,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":false,"showLike":false,"author":"rdhmagazinepodcast","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=678f4b2ef5465c6b2c0bb226","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-fj4yr-ec1618-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/rdh-magazine-podcast/id1659507657","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Frdhmagazinepodcast.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog15472152%26podcastIdTag%3Dfj4yr&dfl=https%3A%2F%2Frdhmagazinepodcast.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/1jSgWr0878CEFsTLofCD3N","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/dc0c69a1-14f6-4660-b6c1-52e1785d7f52","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/106099094","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/3427088","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null},{"name":"Listen Notes","link":"https://www.listennotes.com/podcasts/rdh-magazine-podcast-rdhmagazinepodcast-LzNcMXWHr7P/","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/ListenNotes.png","title":null},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/rdh-magazine-podcast-5052210","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null},{"name":"BoomPlay","link":"https://www.boomplaymusic.com/podcasts/48645","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/BoomPlay.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Avenir"},{"id":"SecondaryFont","val":"Avenir"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#ffffff"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#868686"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#e9e9e9"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/LeYLzWSJrcwN","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-Ap6WjmtApCl8","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer2"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2022 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.generic","app_store_id":1484287462,"app_name":"Podbean Biz Podcast App","scheme":"enterprise-podbean-com"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":false,"organizationName":"Endeavor Business Media","organizationPageLink":"https://www.podbean.com/podcast-network/endeavorb2b83xuuwgu"},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://rdhmagazinepodcast.podbean.com","apiCommonParams":{"t":"678f4b2e","clientSignature":"84db98b4b537b72acaaf27d642e5f83b","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb24590735","idTag":"jrjct","title":"The difference between apologizing and not apologizing in a professional setting","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/15472152/MicrosoftTeams-image_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15472152/MicrosoftTeams-image_1200x628.jpg?s=cb0572d68ee467939d6eedb2cf17a94b&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15472152/MicrosoftTeams-image.png","previewContent":null,"content":"

The value of a sincere apology can go a long way with patients. This RDH witnessed the dentists who chose two very different approaches.

Shelly M. Turner, MBA, MASL, BASDH, RDH

","publishTimestamp":1734421200,"duration":541,"mediaUrl":"https://mcdn.podbean.com/mf/web/b4artwf6vqi7y5wt/ICYMI-Apologizing_Final9is6a.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-jrjct-177398f","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-jrjct-177398f","transcriptUrl":null,"permalink":"/e/the-difference-between-apologizing-and-not-apologizing-in-a-professional-setting/","downloadLink":"","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-jrjct-177398f","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb24590735","idTag":"jrjct","title":"The difference between apologizing and not apologizing in a professional setting","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/15472152/MicrosoftTeams-image_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15472152/MicrosoftTeams-image_1200x628.jpg?s=cb0572d68ee467939d6eedb2cf17a94b&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15472152/MicrosoftTeams-image.png","previewContent":null,"content":"

The value of a sincere apology can go a long way with patients. This RDH witnessed the dentists who chose two very different approaches.

Shelly M. Turner, MBA, MASL, BASDH, RDH