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The value of a sincere apology can go a long way with patients. This RDH witnessed the dentists who chose two very different approaches.

Shelly M. Turner, MBA, MASL, BASDH, RDH

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The value of a sincere apology can go a long way with patients. This RDH witnessed the dentists who chose two very different approaches.

Shelly M. Turner, MBA, MASL, BASDH, RDH